Refund policy
You have 7 calendar days from the day your order is delivered to email us and request a return. The clock starts on the delivery date shown by the carrier’s tracking, not the date you open the parcel.
Please open and try on your items as soon as they arrive. Requests received after 7 days cannot be accepted for change-of-mind returns.
This 7-day limit applies only to change-of-mind returns. It does not apply to items that are defective, damaged or not what you ordered, and it does not limit the rights provincial or state law gives you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at services@belletaille.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at services@belletaille.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For health, hygiene and safety reasons, the following are final sale and cannot be returned or exchanged unless they arrive defective, damaged or incorrect:
- Intimates, lingerie and bodysuits
- Swimwear
- Beauty and cosmetics products
- Face masks
- Jewelry and earrings
- Items marked “Final Sale” or “Clearance” on the product page
- Gift cards
- Free gifts and promotional items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at services@belletaille.com.
Your statutory rights
Nothing in this policy takes away rights you have under applicable consumer protection law.
Canadian customers: this includes the Consumer Protection Act, 2002 (Ontario), the Consumer Protection Act (Quebec) and equivalent legislation in other provinces. Those rights include, among others, the right to cancel a distance contract in certain circumstances (for example, if we fail to deliver within 30 days of the promised delivery date), and the legal warranty that goods are fit for their ordinary use and durable for a reasonable period of time.
U.S. customers: this includes any rights you have under the consumer protection and warranty laws of your state.
These rights are not limited by the 7-day window above. Where this policy and the law conflict, the law applies.